Senior Leisure Sales Manager

The Senior Leisure Sales Manager is entrusted with cultivating and sustaining robust relationships with key stakeholders, including travel advisors, agency owners, consortia program managers, and influencers. This role plays a pivotal part in shaping the strategic vision and ensuring the successful execution of leisure room sales for a portfolio encompassing 582 guest rooms, suites, casitas, villas, and bungalows. The manager will focus on a diverse range of primary market segments, including Retail, Consortia, Wholesale/FIT, and emerging discount channels such as online travel agencies, private auction platforms, and other evolving digital sales outlets. This position required an on-property presence, where the Sr. Leisure Sales Manager will engage directly with clients and VIPs, conducting property tours and overseeing every aspect of the guest experience. Additionally, the role involves extensive travel and entertainment responsibilities, reflecting the dynamic and hands-on nature of the position.

• Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers.
• Identify opportunities to grow business and expand market share or RevPar Index growth.
• Must be available to travel 1 – 2 time per month, or as required by business demands both on a domestic and international basis.
• Must be able to give presentations to large groups in-person and virtually.
• Attend industry networking events to cultivate relationships and gather market insights, providing detailed reports and strategic recommendations to senior leadership.
• Represent the property at high-profile industry conferences, trade shows, and luxury events, showcasing leadership in the market.
• Draft newsletters, e-blasts as well as organize direct mail and other marketing pieces.
• Conduct property tours and exhibit property knowledge.
• Respond promptly to all client inquiries with personalized communications, including customized proposals and itineraries, while ensuring consistent follow-up to nurture relationships and move opportunities through the sales pipeline
• Leverage in-house reporting tools to monitor and analyze travel agent and wholesale booking performance, identifying trends, opportunities, and areas for strategic improvement
• Proactively conduct outbound sales calls and maintain detailed tracking of all sales activities to support pipeline development and revenue generation
• Ensure alignment between sales efforts and operational capabilities to exceed client expectations and deliver exceptional experiences.
• Must have current knowledge of competitive set and product knowledge of surrounding area and activities, and destinations throughout North America.

Additional Duties & Responsibilities:

• Forward all potential resort sales leads to relevant departments such as Group and Catering leads.
• Maintain logs for arrivals and sites.
• Maintain leisure database.
• Attend meetings as a representative of the Leisure Sales department.
• Develop both short and long terms goals relating to interpersonal development and departmental improvement.
• Train, coach, and develop leisure coordinators and managers.
• Provide timely guest feedback to revenue leaders and operations.
• Receive and handle guest complaints and ensure corrective action is taken.
• Collaborate cross-functionally with departments such as Accounting, Front Desk, Concierge, and Housekeeping to resolve billing and commission matters and to ensure seamless, personalized service for clients and guests.
• Promptly answer incoming calls within three rings, delivering a polished, service-oriented experience that aligns with resort quality standards; maximize conversion by securing bookings and driving ancillary revenue through strategic upselling.
• Ensure proper booking information is recorded for each reservation and according to resort standards.
• Conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings.
• Greet guests upon arrival if appropriate.
• Keep current with all communication and departmental changes. 
• Support various departmental operations as needed, including room preparations, deliveries, luggage assistance, lobby support, associate events, and off-property functions to ensure seamless guest and team experiences.
• Maintain a neat, clean, and safe work environment.

• Speak English clearly with poise and confidence using correct English with a well-modulated voice.
• Write professionally with correct grammar and punctuation to correspond with clients and colleagues.
• Be fair to all team members.
• Read, interpret, and create business records and statistical reports.
• Use mathematical skills to interpret financial information.
• Understand the government regulations covering business operation.
• Make business decisions based on production reports and similar facts.
• Plan and organize the work of others.
• Knowledge of the luxury travel trade industry is essential.
• Experience in strategic account management methods, as well as, advanced business planning acumen.
• Possesses an extensive network of travel industry contacts.
• Ability to work under stressful conditions and balance multiple commitments simultaneously.
• Strong customer service aptitude.
• Understanding of budgetary and fiscal responsibility within the department.
• Familiarity with all operational areas of the resort.
• Excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates.

Experience, Education, & Licensure:

• College graduate or equivalent industry experience.
• Minimum 5 years of progressive experience in luxury leisure sales, with a demonstrated track record of cultivating high-value client relationships, leading strategic sales initiatives, and consistently exceeding revenue targets across key market segments such as Consortia, Wholesale/FIT, and Luxury Retail at a 4 or 5 star property.
• Maintain a professional appearance in accordance with resort standards to uphold the brand image and guest expectations.
• Must be proficient in Microsoft Word, Excel, Outlook and PowerPoint. Experience with Opera PMS and Agency360 is desirable.

Compensation

Base Pay Start Rate: $95,000/Yr. - $115,000/Yr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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